Returned and reimbursements

Returned and reimbursements

In compliance with the provisions of the Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if you are not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid upon advance payment.

Exercise mode: To this end, the Consumer Customer must contact the Seller within 14 days following delivery of the products or within 14 days following the purchase of the services, by sending a communication via registered mail with return receipt. (at the address: JOY Profumerie – VIA LUNGOMARE SAN CATALDO SNC, 87062 Cariati (CS)), containing all the necessary and useful information for correct processing of the return and refund procedure.
This communication must necessarily contain everything indicated below:
a. the express wish of the Consumer Customer to withdraw in whole or in part from the purchase contract;
b. the number and copy of the document (invoice – transport document) proving the purchase of the order for which you intend to exercise the right of withdrawal;
c. the description and codes of the Products for which the right of withdrawal is exercised. The refund, including shipping costs, will be carried out by the Seller within 14 days from receipt of the communication via registered mail. cited above.

Following receipt of the communication with which the Consumer Customer communicates his desire to exercise the right of withdrawal, the Seller, verified correspondence with the above requirements, will agree, also via email, with the Consumer Customer the methods by which to return the products.

I received the wrong article

It will be our care to check and find a solution with the customer by contacting us directly at our contact details or through the button on the website for the live chat of WhatsApp

My order came damaged

The customer must contact the seller by 14 days following the delivery of products to our contact details or through the button on the website for the live chat of WhatsApp

How I receive customer support?

By sending an email to shop@joyprofumerie.com. It will be our care to contact you by phone.

It can also contact us by calling our contact details or through the button on the website for the live chat of WhatsApp

Phone: +39 389 911 5859

I can modify or cancel an order after sending it?

Can contact us by sending email to shop@joyprofumerie.com indicating the order number

5. Shipping

• Italia: Free shipping for orders over € 69. For lower orders, The shipping cost is € 6.90.
• Delivery times: 3-7 working days.
• Estero: Costs on checkout or cart will be calculated before payment.